Back

Kai Privacy Policy

Last updated:

At Kai, protecting your privacy and safeguarding your personal information are core to how we build and operate our mobile application and related services (the "Services"). This Privacy Policy explains what information we collect, how we use and share it, the choices available to you, and the safeguards we maintain to keep it secure. It applies to all users of the Kai app, website, and related services, regardless of how you access them. By creating an account or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect several categories of information to provide and improve the Services.

Information you provide directly

  • Account information: name, username, email address, phone number, date of birth, and password
  • Profile information: profile photo, bio, and other details you choose to add
  • Payment details: billing address and payment card or bank information, processed through our third-party payment processors (Kai does not store full card numbers)
  • Content you create or share: messages, posts, reviews, photos, and other user-generated content
  • Communications: information you provide when you contact our support team or respond to surveys

Information collected automatically

  • Device information: device type, operating system, unique device identifiers, IP address, mobile network information, and browser type
  • Usage information: features used, pages viewed, time spent in the app, and interaction data such as clicks, taps, and scrolls
  • Location information: approximate location derived from your IP address, and precise location only if you grant permission
  • Log and diagnostic information: crash reports, app performance data, and error logs

Information from third parties

  • Information from social media platforms if you choose to link or log in through them
  • Information from business partners, such as payment processors and identity verification providers
  • Publicly available information where permitted by law

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain the Services, including creating and managing your account
  • To process transactions, including purchases, payments, and refunds
  • To send you technical notices, security alerts, updates, and administrative messages
  • To communicate with you about products, services, offers, and promotions (you may opt out at any time)
  • To personalize your experience, including recommending content and features relevant to you
  • To respond to your comments, questions, and customer service requests
  • To monitor and analyze trends, usage, and activity to improve the Services
  • To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activity
  • To enforce our Terms of Service and other policies
  • To comply with legal obligations, respond to legal requests, and protect our rights and the rights of others

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

  • Service providers: with vendors who perform services on our behalf, such as payment processing, cloud hosting, analytics, customer support, and marketing, under contractual obligations to protect your information
  • Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction
  • Legal requirements: when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Kai, our users, or the public
  • With your consent: when you direct us to share information, such as by connecting a third-party account
  • Aggregated or de-identified data: we may share information that has been aggregated or de-identified such that it no longer identifies you

4. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data both in transit (using TLS/SSL) and at rest
  • Secure servers and network architecture with firewalls and access controls
  • Role-based access limiting employee access to personal information on a need-to-know basis
  • Regular security assessments, vulnerability scans, and penetration testing
  • Incident response procedures to detect, investigate, and respond to potential data breaches

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If we become aware of a security breach affecting your personal information, we will notify you in accordance with applicable law.

5. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, SDKs, and similar tracking technologies to:

  • Keep you signed in and remember your preferences
  • Understand how you use the Services and measure the effectiveness of our features
  • Deliver personalized content and advertising
  • Detect and prevent fraud

Types of cookies we use include strictly necessary cookies (required for the app to function), performance and analytics cookies, and preference cookies. You can control cookie settings through your device or browser settings, and where required by law, we will request your consent before placing non-essential cookies. Please note that disabling certain cookies may limit your ability to use some features of the Services.

6. Third-Party Services

The Services may contain links to, or integrate with, third-party websites, applications, or services that are not owned or controlled by Kai. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service before providing your personal information to them.

7. Children's Privacy

The Services are not directed to, and are not intended for use by, individuals under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age. If we learn that we have inadvertently collected personal information from a child under the applicable age, we will take reasonable steps to delete that information promptly. If you believe we may have collected information from a child, please contact us using the details in Section 12.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information, subject to certain legal exceptions
  • Object to or restrict certain processing of your information
  • Request a copy of your information in a portable format
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications at any time by using the unsubscribe link or adjusting your notification settings

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within the timeframe required by applicable law, and we may need to verify your identity before processing your request.

9. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected: for example, account information is generally retained for as long as your account remains active plus a limited period afterward, while transaction records may be retained longer to meet accounting and legal requirements. When personal information is no longer needed, we securely delete, destroy, or anonymize it.

10. International Data Transfers

Kai operates internationally, and your information may be transferred to, stored, and processed in countries other than the one in which you reside, including countries that may have different data protection laws. Where we transfer personal information across borders, we take steps to ensure it receives an adequate level of protection, including through the use of standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms, in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page, updating the "Last Updated" date, and, where appropriate, providing additional notice such as an in-app notification or email. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@kai.com

Kai Privacy Team

We are committed to working with you to resolve any privacy concerns in a timely manner.